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Returns & Refunds

  1. COGNAC LLC guarantees that all shoes are substantially in accordance with the specifications as described in the website. Non-material variations and imperfections on the product specifications are unavoidable and shall not be a ground for a return or refund since all shoes sold by COGNAC LLC are handmade and custom-made for the Buyer.

  2. Upon delivery of the shoes a Buyer is obliged to inspect the shoes for defects and conformity with the order. The Buyer is entitled to return the shoes in the event that the shoes are defective or otherwise not in conformity with the order within 30 days after delivery of the shoes and if the shoes were not used. Upon return of the shoes the purchase price and the shipping costs will be refunded. For practical information on how to return the shoes please see the Website.

  3. For practical information on how to return, a Buyer can check the Website.

  4. Refunds will be issued based on the original form of payment.

We have a 100% satisfaction guarantee and free-returns policy. That means you or your customer will receive a full refund if not completely satisfied with the order. Shoes must be sent back to us within 30 days after receiving the package in pristine, unworn condition to qualify for a refund. Contact us to request a refund and confirm the shipping address. A delivery company will then collect your package with no hassle or cost to you or your customer.

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